Reference

Your Agreement with dearchart

These terms and conditions form the complete legal agreement between you and dearchart when you open an account, place wagers, or use any part of our platform —…

Governs All Account ActivityApplies to UPI, Paytm & PhonePe TransactionsSubject to Indian Applicable LawUpdated When Policy ChangesBinding on Account Creation

Explore the lobby Read FAQ

What These Terms Actually Cover

dearchart Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every action you take on dearchart — from creating your account and verifying your identity, to funding your wallet via UPI, Paytm, or PhonePe, and requesting a withdrawal. They also govern how you interact with our lobby, which titles you may access,

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and how disputes between you and us are handled. Where a particular product or promotion carries additional rules, those rules sit alongside these terms and do not replace them. If any section of this agreement conflicts with applicable Indian law, that section yields to the law;
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the rest of the agreement remains in force. By continuing to use the platform after we post an updated version of these terms, you accept the revised text. We strongly encourage you to read the current version before each session if you have not visited recently.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About These Terms

If any clause in our terms is unclear or you believe an error has been made in how they were applied to your account, our support team is available to clarify and…

Live Chat Start a live chat session directly from your account dashboard. Our agents can pull your account record immediately and walk you through any clause that affects your current situation or recent transaction.

Email Support Send a detailed query to our support address and include your registered account email. We aim to issue a substantive written reply within 24 hours, with a formal resolution within five business days for disputes.

Help Centre Our Help Centre holds plain-language explanations of every major clause — account eligibility, wallet rules, and how refunds are processed — so you can find answers without waiting in a queue.

HOW WE OPERATE

How dearchart Upholds These Terms

We back our terms with concrete operational practices — from how account data is stored to how withdrawal requests are verified — so you can see exactly how the agreement plays out…

Account Data Handling

Your registration details and transaction history are stored on encrypted servers. We do not sell or share your personal data with third-party marketers. You may request a copy of your stored data at any time by contacting support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. No behavioural advertising cookies are placed without your explicit consent. You can manage cookie preferences from your browser settings.

Account Security

Every account is protected by password hashing and optional two-factor authentication via SMS. If we detect unusual login patterns on your account, we may temporarily freeze it and notify you by email before re-enabling access.

Data Retention

We retain account and transaction records for the period required by applicable Indian financial regulations. Once the retention window closes, data is purged from active systems. You may request early deletion subject to legal hold obligations.

Terms Update Process

When we revise these terms, we post the updated version with a date stamp and send a notification to your registered email. We give you at least seven days' notice before material changes take effect so you can review them.

Dispute Resolution Contact

If you believe a transaction was processed incorrectly under these terms, raise a formal dispute via email within 30 days. Our compliance desk reviews the account log and transaction data and issues a written finding within ten business days.

Common Questions About Our Terms

These questions reflect what account holders ask most often when they first read the agreement. If your query is not addressed here, live chat connects you to an agent who can check your specific account context.

The terms become binding the moment you complete account registration and click to confirm you have read them. Continued use of the platform after any update also constitutes acceptance of the revised terms from the date we post them.

We are required to give at least seven days' written notice — sent to your registered email — before any material change takes effect. Minor editorial corrections may be made without notice but never alter your substantive rights under the agreement.

Contact our support team in writing and state which clause you believe is unfair or misapplied. We will review the concern and, if the clause conflicts with applicable Indian consumer protection law, we will amend or suspend it for your account pending review.

No. Promotion-specific rules add to these terms but cannot override them. Where there is a conflict, the core terms take precedence unless the promotion page explicitly states otherwise and that exception is permitted under applicable law.

Email our support address from your registered account email and include 'Data Access Request' in the subject line. We will compile your stored records and send them to you in a readable format within 15 business days of receiving the request.

The core terms apply equally to all payment methods. Each payment rail — UPI, Paytm, PhonePe — follows the same deposit and withdrawal policies. Processing times may vary slightly per rail, and those specifics are documented in our wallet section.

Disputes are governed by applicable Indian law. Where a dispute cannot be resolved through our internal process, you retain the right to pursue resolution through the appropriate Indian consumer or civil forum with jurisdiction over your location.

Your Agreement with dearchart

Contact Us About These Terms

How dearchart Upholds These Terms

Account Data Handling

Cookie Policy

Account Security

Data Retention

Terms Update Process

Dispute Resolution Contact

Common Questions About Our Terms

01 When do these terms become binding on my account?

02 Can dearchart change these terms without notice?

03 What happens if I disagree with a specific clause?

04 Do separate promotion rules override these terms?

05 How do I request a copy of my personal data held by dearchart?

06 Are these terms different for UPI, Paytm, or PhonePe transactions?

07 What law governs disputes arising from these terms?

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