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How dearchart Handles Your Personal Data

Your account data, payment details and browsing activity are handled with care at dearchart — this page explains exactly what we collect, why we collect it, and how…

Data collected only for account and service useUPI, Paytm, PhonePe transactions secured end-to-endYou may request your data or ask us to remove itCookies explained clearly — opt out where applicableContact our privacy team directly by email

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What We Collect and Why

dearchart Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, contact number and payment identifiers — such as your UPI handle, Paytm-linked mobile number or PhonePe account reference — solely to process transactions, verify your identity and keep your account secure. We do not sell

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this data to third parties. Session data and device identifiers are retained to detect unauthorised access and to improve how the platform loads on your device. Retention periods vary by data type: payment records are kept for the period required under applicable Indian financial regulations, while
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session logs are purged after 90 days. All data processing is subject to the jurisdiction in which you access our services; availability depends on local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access your stored data, correct inaccuracies or submit a removal request, our privacy team is available through three channels.

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. Include your registered email and account reference so we can locate your records without delay and process your request accurately.

Live Chat Support Open the chat widget from your account dashboard and ask to speak with a privacy team member. Chat is available seven days a week; agents can log your request and escalate to the data team within the same session.

Postal Address For formal written requests, you may send a signed letter to our registered correspondence address. Include a copy of your government-issued ID so our compliance team can verify your identity before acting on the request.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Security is built into every layer of how we store and process your information — from the moment you enter your UPI details to the point a withdrawal reaches your account.

Encrypted Data Storage

All personal records, including payment identifiers linked to UPI, Paytm and PhonePe, are stored using AES-256 encryption at rest. Only authorised internal systems can decrypt these records, and access is logged with a timestamp for every query.

Cookie Consent Control

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can withdraw consent for non-essential cookies at any time through the cookie settings panel inside your account.

Payment Data Isolation

Your Paytm number, UPI handle and PhonePe reference are stored in an isolated payment vault that is logically separated from your gaming activity records. The two datasets are never merged in any external-facing report or export.

Retention Schedules

We follow defined retention windows: transaction records are held for the period required by applicable Indian financial rules, marketing preference data is deleted when you withdraw consent, and inactive account data is reviewed every 12 months for scheduled purging.

Account Security Alerts

If our systems detect a login from an unrecognised device or an unusual location, we send an immediate alert to your registered email. You can then confirm or deny the session and reset your credentials directly from the notification link.

Data Correction Requests

You have the right to correct any personal detail we hold. Submit a correction request via email or live chat, attach a valid ID document, and our privacy team will update the record and confirm the change to you within 72 hours.

Common Questions About Your Data Rights

The questions below cover the most frequent data-related queries we receive from account holders in India — from what gets collected at sign-up to how you can ask us to erase your records entirely. If your question is not answered here, reach the privacy team directly through email or live chat.

We collect your name, email address, mobile number and payment identifiers such as your UPI handle or Paytm-linked number. We also log your device type and IP address to protect your account from unauthorised access attempts.

Your payment identifiers are shared only with the payment processor needed to complete your transaction — for example, the UPI switch or Paytm gateway. They are never sold to advertisers or any unrelated commercial party.

Transaction and identity records are retained for the period required by applicable Indian financial regulations after account closure. Session logs and non-essential preference data are deleted within 90 days of a confirmed closure request.

Yes. Send a data access request to our privacy email with your registered account email and a valid ID document. We will compile and deliver a copy of your records within the timeframe required by applicable privacy regulations.

Submit a deletion request through email or live chat. Include your account reference and ID verification. We will process the request within 72 hours and confirm by email once your data has been removed from our active systems.

We use session cookies (required to keep you logged in) and optional analytics cookies. You can withdraw consent for non-essential cookies at any time via the cookie settings panel inside your account dashboard without affecting core account functionality.

Contact our privacy team directly by email or live chat, marking your message as a privacy complaint. We log every complaint, investigate within five business days, and send you a written outcome. You may also escalate to the relevant Indian data authority if unsatisfied.

How dearchart Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie Consent Control

Payment Data Isolation

Retention Schedules

Account Security Alerts

Data Correction Requests

Common Questions About Your Data Rights

01 What personal data does dearchart collect when I open an account?

02 Is my UPI or Paytm account information shared with any third party?

03 How long do you keep my account data after I close my account?

04 Can I request a copy of all the data dearchart holds about me?

05 How do I ask dearchart to delete my personal data?

06 Does dearchart use cookies, and can I turn them off?

07 Who do I contact if I believe my data has been handled incorrectly?

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